How can we help?
Find answers to common questions or reach out to our team.
How do I connect my eBay store?
Go to the Settings tab in the app, tap "Connect" next to eBay, and follow the OAuth login prompts to securely link your account.
Why did my TikTok Shop upload fail?
Ensure you have provided your TikTok Shop credentials in the Developer Credentials modal in settings. The cloud bot requires these to process the upload. Also ensure the image sizes meet TikTok's requirements.
How do I delete an item?
Tap on the item from the Inventory screen to open the detail view. Tap the red Trash icon in the top right corner.